Support
Questions for the laboratory
Most answers are below. If yours is not, write to us and a person will reply.
Frequently asked
Is Ethers League real-money gambling?
No. Ethers League is a social casino. You play with virtual coins that are free, cannot be bought and cannot be exchanged for money or prizes.
Do I need an account?
No account, email address or sign-in is needed. Open the page and play; close it and nothing about your session is kept.
Why did my balance go back to 1,000?
The balance is held only in the open browser tab. Reloading the page, opening the Still in a new tab or pressing Reset balance all start you again at 1,000 free coins.
The Distil button is greyed out. What happened?
Your balance is lower than the current bet. Lower the bet with the minus button, or press Reset balance to refill the flask.
Are the results random?
Yes. Every visible symbol is drawn independently at the moment you press Distil, using your browser’s cryptographic random number generator. Earlier spins have no influence on later ones.
The paytable, the five paylines and the long-run return of about 92% are published on the game page.
Can I buy more coins?
No. There is no store and there never will be. Coins are always free.
Who can play?
Adults aged 18 and over. The site is geo-neutral and written for players anywhere, but please respect any local rules that apply to you.
The reels look frozen in a background tab.
Browsers slow down animation in tabs that are not visible. Bring the tab to the front and the reels will finish their turn.